Carin voice and multi-media recording solutions for Unified Communications
Carin is an award-winning highly scalable recording solution, that expands the capabilities of IP telephony and UC systems with reliable call and multi-media recording. Launched in 2001, Carin recording solutions are used in 20 countries, at more than 350 customer sites and have recorded more than 100 million phone calls.
The solutions deliver recording, analysis and archiving suitable for medium sized and enterprise organisations and service providers using the latest integrated voice and data network technologies. The recording solutions provide verification to:
- Calls that contribute to a business transaction or agreement.
- Where legal compliance or security requirements mandate recording and discovery.
- Where calls must be monitored for quality assurance or training purposes.
Organisations that have benefited from Carin UC recording solutions include Banks, Insurance companies, Brokerages, Central & Local Government organisations, Service providers and Utilities companies.
And why have they selected Carin?
- Award winning, field-Proven and Cisco accredited. Mitigating risk in selection and deployment, with larger installations recording over 20,000 calls per day.
- Open systems based, scalable and flexible architecture. Offering protection of investment and up to a 50% lower Total Cost of Ownership when compared to other enterprise VoIP and UC recording systems.
- Migration tools. The solution has been widely deployed to assist the migration to UC from legacy communcations infrastructures. The solution contains the necessary tools and we have the knowledge to allow a seamless transition from the existing call database to the new Carin solution.
- Cisco integration and compatibility. With over ten years experience of delivering recording solutions to the Cisco market, a reference base to prove it and with integration from central site, multi-site or to intelligent Cisco phones for distributed networks. Carin is the choice if you have Cisco UC.
Carin is a Cisco Technology Partner, a member of the Cisco Developer Network and a participant in the Cisco Solution Incentive Program. The solution is fully Cisco compatible having undergone rigorous inter-operability testing at Cisco labs in the UK. The solution has twice received the prestigious Cisco Navigator awards. There is ongoing investment in the development by Cisco IPT experts at Carin, who have up to date and in-depth knowledge of Cisco IP Telephony systems. With support for all basic call scenarios, we can handle complex functions like transfer, conference, extension mobility, shared line and more. In addition the solution enables use of Cisco Call Manager features, including click-to-dial, which provides every CARIN user the ability to call back the other party through a single mouse click on the web interface.
The solution fully integrates with XML-capable Cisco phones for recording related functions. These functions include recording start, call tagging, sending e-mail containing an URL pointing to the selected call, adding time-frame markers, call back and private calls.
Carin recording has the application support to address a wide range of customer requirements from Legal Compliance in the financial sector and Records Management in the public sector to Call Centre Quality Assurance and training.
To learn more about how Carin UC recording can help you, please see the following product information:
Carin Product information Voice Recording & TelepresenceCarin Installation scenarios
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